Jiadi'er

Technical Support

Try the quick checks below first. If the issue continues, contact us by email.

Data is not updating

Confirm your network connection and pull to refresh on the home screen. If it still does not update, note the time and affected screen.

I cannot join or invite a family member

Make sure both people use the latest version and check that the invitation code is complete and still valid. Do not share invitation codes publicly.

Exchange rates or converted amounts look unexpected

Confirm the display currency in Settings and refresh the exchange-rate list. Historical amounts may move slightly after rate updates.

A PDF report will not generate or share

Wait for current data to finish loading, then try again and confirm the device has enough storage. Reports are generated on your device and are not uploaded to a third-party report service.