Help center
Technical Support
Try the quick checks below first. If the issue continues, contact us by email.
Data is not updating
Confirm your network connection and pull to refresh on the home screen. If it still does not update, note the time and affected screen.
I cannot join or invite a family member
Make sure both people use the latest version and check that the invitation code is complete and still valid. Do not share invitation codes publicly.
Exchange rates or converted amounts look unexpected
Confirm the display currency in Settings and refresh the exchange-rate list. Historical amounts may move slightly after rate updates.
A PDF report will not generate or share
Wait for current data to finish loading, then try again and confirm the device has enough storage. Reports are generated on your device and are not uploaded to a third-party report service.
Delete specific data (keep your account)
JointWorth lets you manage and delete your own data in the app. To protect your data and prevent accidental loss, the developer does not modify or delete your ledger data through ordinary support emails.
Open JointWorth and delete the following data on the corresponding pages:
- Assets or liabilities: open the account detail and choose delete
- Income or expense records: open the record detail and choose delete
- Balance-check records or notes: open the record and edit or delete it
- Family goals: open the goal detail and choose delete
Deletion may be irreversible. Data shared with your family may also affect other members, so confirm ownership and sharing scope before deleting.
If you cannot find the deletion entry or run into problems, email support@qinfu-cloud.cn for guidance. Never send passwords, verification codes or real financial details by email.